Return Materials Authorization (RMA) number

Click here to view Product Return Policies and Procedures >>

Product Return Policies and Procedures

The customer agrees that any product to be serviced, repaired or returned to the Company shall maintain the following procedures:

1) Notification
The customer must notify Aspen Laser Systems, LLC in writing or verbally within 15 days of first noticing the defect and before expiration of the warranty period.

Complete form below to request RMA#
— OR —
Call Customer Service Toll Free 1–877-817-0365

2) Issuance of RMA
A Return Materials Authorization (RMA) number is required for all product returns, and is provided by the Company upon written or verbal notification.

3) MANDATORY: Complete and include Declaration Of Contamination Status FORM 71
Download, print, complete, and include with your return of product. View/Download here >>

4) Proper Labeling for Shipping
The RMA number must appear on the outside of the shipping container.
Return shipments will not be accepted if the RMA number is not clearly visible.

5) Written Description
Please provide a written statement indicating the model number, serial number, and a brief description of the reason for return.

6) Shipping Address to Company Authorized Repair Center
Send returns to:
Aspen Laser Systems Authorized Repair Center
c/o Sarasota Electronics 2081 12th Street
Sarasota, FL 34237
Ph: 941-365-1559

Shipping Instructions and Charges

1) Packaging
The unit must be shipped to the Authorized Repair Center in either its original package or similar package affording an equal degree of protection. Failure to provide this may result in voiding the warranty.

2) Customer Return Address
Instructions must be provided indicating an address to which the repaired unit must be returned.

3) Shipping Charges Under Warranty
Aspen Laser Systems, LLC is responsible for the shipping and insurance charges for any product that is being repaired or replaced that is under the warranty.

4) Shipping Charges Out of Warranty
For any product that is not covered under the warranty, the customer is responsible for any shipping and insurance charges.

Click here to print these instructions >>

Repair Request / Product Return Request / Customer Service Request

Please fully complete form below with as much detail as possible. We’ll follow up with you as soon as possible.

First name*

Last name*

Company*

Email*

Phone number*

Street address*

Street address 2

City*

State/Region*

Postal code*

Aspen Product Model*

Serial Number*

Subject*

Is the device still operable?*

Reason for Return or Support*Please describe the issue you are experiencing with your device and if the device is still operable or not.

Serial Number

Aspen Laser, LLC and TheraLight, LLC are committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:

I agree to receive other communications from Aspen Laser Systems, LLC and TheraLight, LLC.

You may unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

By clicking submit below, you consent to allow aspenlaser.com and theralight.com to store and process the personal information submitted above to provide you the content requested.

Laser Safety Training Program Now Available

We have partnered with Laser Safety Certification, Inc, a nationally recognized laser safety consulting company, to develop a new and exclusive "3 in 1" Laser Safety Training and Certification Program.

Learn More